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Terms and Conditions

Bookings

Bookings can be made by e-mail ([email protected]), by telephone (+354 551 9700), via our webpage (www.naturreisen.is) or by post to Erlingsson Nature Travel, Skólavördustígur 3, 101 Reykjavík, ICELAND.

We will endeavour to confirm your booking in writing within 2 working days. Special requests as well as the total amount due are shown in the booking confirmation. You will receive your invoice along with the booking confirmation.

Payment

A deposit of 25% of the total amount is due within 10 days after receiving the booking confirmation and the invoice. Please note that flights with other airlines than Icelandair or WOW air that are booked via Erlingsson Nature Travel are immediately due. The remaining payment must have reached Erlingsson Nature Travel 6 weeks prior to arrival. After full payment has been received by Erlingsson Nature Travel, travel documents will be mailed to you (flight tickets, vouchers for hotels and rental car). Please note that bank transfers from abroad may result in banking fees that are to be paid by the customer. For payment by credit card, we charge a 3% transaction fee. Payments can be made by credit card in EUR (we accept Visa and MasterCard) or by bank transfer to:

Danske Bank in Hamburg, Germany
IBANcode: DE76 2032 0500 4989 0358 94
SWIFT/BIC: DABADEHH
Banking fees are to be paid by the customer.

Provided services

The services provided are stated in the online description of your trip, our brochure and in the booking confirmation you receive. The services are binding to the tour operator. However, Erlingsson Nature Travel reserves the right to adjust tour arrangements due to technical, significant or unpredictable reasons. Changes will always be carried out in agreement with the customer and before closing the contract.

Cancellation by the customer

Customers can at any time withdraw from a purchased trip. All cancellations must be made in writing and must be confirmed by Erlingsson Nature Travel. The cancellation takes effect on the day it reaches Erlingsson Nature Travel. When a customer cancels a booking or fails to cancel and does not start his booked trip, the following cancellation fees apply.

Cancellation fees:
Up to 30 days prior to arrival: 15% of the travel price.
29-23 days prior to arrival: 25% of the travel price.
22-16 days prior to arrival: 40% of the travel price.
15-7 days prior to arrival: 60% of the travel price.
6-3 days prior to arrival: 90% of the travel price.
Later cancellation or no show: 100% of the travel price.

The above cancellation costs are in addition to amendment and cancellation fees of other service providers than Erlingsson Nature Travel, for example airlines carriers. A travel cancellation insurance is not included in the travel price. Erlingsson Nature Travel recommends obtaining such an insurance.

If a change to an already booked trip is requested by the customer, we charge a € 60 amendment fee per person, in addition to amendment fees our partners might have. Please note that some of our partners have stricter cancellation policies, for instance airlines. Please ask for adjustment fees when booking a tour, an activity etc. not operated by Erlingsson Nature Travel.

Cancellation of groups by Erlingsson Nature Travel

Erlingsson Nature Travel reserves the right to cancel a group tour up to 6 weeks prior to arrival if the minimum number of participants has not been reached. In this case, the already paid travel expenses will be refunded. Please note that in the case of third-party services, e.g. flights and excursions, the cancellation conditions of the other service providers apply.

Price Changes

Erlingsson Nature Travel reserves the right to increase the prices published in its brochure and webpage under exceptional circumstances and in case of necessity. Reasons for an increase may be exchange rate fluctuations, a rise in taxes determined by the government, e.g VAT and changes in transport costs e.g fuel costs.

Liability

The operator is liable within the scope of due diligence of an ordinary vendor for:

  • preparing the tour reliably
  • careful selection and supervision of service providers (hotels, rental cars, etc.)
  • accuracy of service descriptions as stated in the brochure/webpage of Erlingsson Nature Travel (unless the operator declares a change in information provided on the homepage before close of a contract)
  • proper fulfilment of the contracted travel service, while taking into account local and regional service customs.

Erlingsson Nature Travel disclaims responsibility for any loss, damage, accident, injury, sickness or schedule change due to weather, strikes, road conditions or any other causes beyond Erlingsson Nature Travel’s control. Erlingsson Nature Travel reserves the right to change travel routes due to before mentioned causes. No liability is assumed for baggage.

Erlingsson Nature Travel cannot be held responsible for the acts of a Third Party (airline, hotel or a guesthouse, restaurant, bus company, excursion etc.). In case of changes, such as changes in flight schedule, the customer bears any additional cost, such as extra hotel nights, meals, etc.

Erlingsson Naturreisen has a valid Travel Insolvency Insurance in accordance withTourism Act No. 73/2005 including subsequent amendments. The latter is in accordance with Council Directive 90/314 / EEC of 13 June 1990 on package holidays, which forms an integral part of the EEA Treaty.

In the event of insolvency or opening of insolvency proceedings over the assets of the tour operator, this insurance will ensure the reimbursement of necessary expenses for the return trip of foreign participants, the fulfilment of services included in a vacation package commenced and the reimbursement of prepayments made by participants of package tours.

Duties of the traveller

The traveller is obligated to:

  • check the confirmed booking and invoice for their correctness and to notify Erlingsson Nature Travel immediately of any inaccuracies or deviations.
  • agree to comply with all reasonable instructions and requests made by the tour guide and the tour operator
  • agree to comply with the rules and regulations of the travelling country
  • show regard to fellow travellers

The client is personally responsible for his actions and shall be liable for any damage caused by him. In case of non-compliance by the traveller, the tour operator may demand that he withdraw from the trip. Costs incurred by the traveller as a result of his actions are borne by him.

Warranty and relief

If travel services are not provided as specified in the contract, the client reserves the right to relief. Erlingsson Nature Travel reserves the right to provide redress in the form of an equivalent alternative service. Erlingsson Nature Travel can refuse remedy if it requires a disproportionate effort.

The client has the right to demand a reduction in the travel price, if he reports inadequacy to the tour guide. If no tour guide is available, he may report directly to Erlingsson Nature Travel. Telephone, email and fax numbers appear in the travel documents. If the client fails to report perceived shortcomings, he forfeits his rights to reduction.

If a journey is significantly impaired as a result of deficiency and the tour operator does not remedy within a reasonable time, the client may terminate the travel contract within the scope of statutory provisions. The client shall expediantly provide a written declaration to the tour operator as proof of his withdrawal.  The same applies if the client is unable to carry out his travel due to a defect which was identifiable to the tour operator. The period of redress shall apply in all cases except those in which redress is impossible or rejected by the tour operator or immediate termination of the agreement is justified by client´s special interest.

The client may claim compensation for non-performance irrespective of any reduction in price or right to termination, unless the tour defect derives from circumstances for which Erlingsson Nature Travel is not responsible.

Flights

For flights, travellers should familiarize themselves with the general terms and conditions of  respective airlines:
Icelandair: http://www.icelandair.de/information/travel-terms-and-conditions/conditions-of-carriage/
WOWair: https://wowair.co.uk/terms-conditions/
Germania: https://www.flygermania.com/de/rechtliches/agb/
Eurowings (Germanwings): https://www.eurowings.com/en/legal-information/general-conditions-of-carriage.html
Easy Jet: http://www.easyjet.com/de/allgemeine-geschaftsbedingungen
Air Iceland: https://www.airicelandconnect.com/information/travel-guide/terms-and-conditions

In the event of baggage damage, loss or delays, the customer shall immediately notify the relevant air carrier in the event of baggage damage or loss, at the latest within 7 days of the discovery of the damage and within a delay of 21 days after delivery. This is the prerequisite for liability of the airfreight carrier. If the customer accepts a travel bag without reservation, it justifies the presumption that it was delivered undamaged. It is therefore recommended to report the baggage loss or loss at the destination airport to the shipping agent of the exporting airline.

Insurance

Unless otherwise stated in the travel description, no travel insurance is included in the travel price. For your own safety, we recommend obtaining insurance of luggage, accidents, sickness and travel liability. We recommend the EUROPEAN TRAVEL INSURANCE, which you can conclude on our homepage. Please remember to take your European Health Insurance Card, which is available from your health insurance company.